Resale Boutique Manager

Job Title: Resale Boutique Manager
Part-time Hours: 24 hours per week
Reports to: Executive Director
Salary: $16 to $18 per hour depending upon experience and market conditions

Overview:
The Resale Boutique Manager is a brand ambassador and leader in delivering outstanding customer experiences. Know and be able to explain the mission of St. Christopher’s Children to promote awareness of the charity.
Principle Accountabilities: Boutique Managers are responsible for every aspect of the boutique including:
-Recruiting, managing and developing volunteers
-Energizing and inspiriting volunteers to ensure morale remains high at store level
-Delivering outstanding customer service and experiences through proper greeting and phone etiquette
-Working collaboratively with Operations Assistant and Executive Director to participate in activities to improve brand visibility and build customer relationships
-Executing on all selling activities including: merchandising, promotions, and donation management. Properly merchandise daily for high visibility and to keep fresh and appealing.
-Achieving store sales goals and driving sales through targeted and measured activities
-Managing store profit & loss and net revenue at store level
-Connecting on an agreed regular basis with Operations Assistant and Executive Director to discuss boutique progress (at least quarterly staff meetings)
-Open and close the store, be present the entire time store is open
-Encourages sales in a friendly manner, explain and discounted merchandise
-Keep store clean and tidy, vacuum only when store is closed
-Process donations by sorting acceptable items and arranging for pickup for items not saleable
-Iron, price, and properly tag all items for sale
-Balance register at the end of day, prepare daily deposit, and maintain daily sales records
-Ensure all volunteers log in daily, maintain records for volunteer credit policy
-Accepts monetary conations from customers, place in donation envelope
-Secures receipts form STCC shopper volunteers
-Order needed supplies and ensure store is properly stocked
-Work as member of the whole STCC team/mission and other miscellaneous duties as needed

Qualifications:
-2 to 5 years; supervisory/management experience in a retail sales environment or similar fast paced, customer service environment, preferred. Previous experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures. Non-profit experience is preferred
-Demonstrated ability to effectively lead/direct, coach and train others in a retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills required.
-Experience in a specialty retail environment required.
-Passionate about he mission of St. Christopher’s Children
-Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require. 

Interested candidates should send their information to Tiffany Slaughter at tiffany@stchristopherschildren.org